You Are In

  • Life Goals
  • Day To Day Banking
  • Banking With Us
  • Promotions
  • Help & Support
  • Quicklinks
Life Goals
Day To Day Banking
Banking With Us
Promotions
Help & Support
Quicklinks
Savings Strategies
Planning for My Future
Travel Tips
Accounts
Credit Cards
Financing
Remittance
Tools
Latest Promotions
Rates & Charges
FAQ

Does the bank provide protection against unauthorized purchases?

The customer is protected against fraudulent or unauthorized charge by merchants using a chargeback scheme. The cardholder has up to 120 days to claim a chargeback with written explanation of the issue, amount, date of transaction, and other details as required by the bank. The bank works with the relevant merchant to obtain a resolution to the dispute. Depending on the case and the amount in dispute, the case may take several months to settle.

Looking for More Questions?

Back to FAQ Home

For More Enquiries

Talk To An Expert

Find a branch near you

Find a Branch

Contact Us Anytime

Get in touch with us 24/7

Find Out More

You are about to enter a third party website & CIMB Group's Privacy Policy will cease to apply.

This link is provided for your convenience only and shall not be considered or construed as an endorsement or verification of such linked website or its contents by CIMB Group.

 

CIMB Group makes no warranties as to the status of this link or information contained in the website you are about to access.

 

Do you wish to proceed?

Yes, please proceed