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Help & Support
Auto Loan
What is CIMB Auto Loan?
What is the tenor of auto loan?
How much can be borrowed?
How much does it cost to borrow?
Are there any restrictions on which car the borrower can buy?
What are the eligibility criteria?
What are the required documents for Auto Loan?
Can the borrower part exchange the current car?
Can the borrower use any car dealership?
Is it mandatory to have a co-borrower? If yes, who can be a co-borrower?
Under what circumstance is a co-borrower required?
Can a limited partnership apply for Auto Loan?
Can a business owner apply for Auto Loan?
Can Auto Loan be used for a commercial fleet purchase?
Can the borrower register the car in another family member’s name?
What is the application process?
How does the bank decide whether to approve or reject an application?
Why does the bank require auto insurance with comprehensive cover?
How does borrower track the loan approval status?
How much is the monthly installment? When is it due?
How does a borrower repay the loan?
What are the charges if the borrower misses a monthly payment?
After full settlement, how long does it take to receive proof of settlement and the title?
How does a CIMB salary account help borrowers get an Auto Loan?
The customer is already a mortgage customer. Is he/she eligible for an Auto Loan?
How is CIMB Auto Loan different from CIMB Personal Loan?
Can the client borrow more than 100% of the car’s price?
Can the borrower transfer Auto Loan to someone else?
Can the borrower redraw or renew an Auto Loan?
Can the borrower refinance existing Auto Loan from another bank?
How does Auto Loan compare with those offered by other banks?
Can the borrower settle the loan early? Is there any early settlement charge?
Cards
What is a credit card?
How does credit card work?
How many card types does CIMB offer?
Who are the target customers of CIMB Preferred VISA Platinum and VISA Gold?
What are the requirements for issuance?
How does the bank determine the credit card limit?
What happens if a new purchase transaction exceeds the credit limit?
How can cardholder increase the credit limit?
How long is the card validity?
What happens when a credit card expires?
When does the replacement card arrive?
Why do credit cards expire?
When is the due date to make payment on monthly statement?
How does the bank deliver monthly statements?
How does cardholder verify past transactions?
Cardholder made an order online, but the goods was never delivered or was not as described or was broken during shipment. Can the cardholder get a refund?
Does the bank provide protection against unauthorized purchases?
What must cardholder do if the card is lost or stolen?
What are the fees and charges?
What are the rules regarding supplementary card?
What is a foreign currency conversion fee?
Why is VISA Platinum bundled with CIMB Preferred?
Can cardholder transfer the card to someone else?
How does cardholder terminate the use of CIMB credit card?
How does CIMB credit card compare with cards of other banks?
Where are the participating airport lounges?
I am a CIMB staff. Am I eligible to apply for a credit card?
A customer has a question that is not listed here.
JSA
What is a Junior Savers Account?
Who is eligible to open this account?
What are the documents required to open Junior Savers Account?
To open JSA account, what is the initial deposit amount?
How much is the minimum amount to be maintained in the account?
What will happen if I withdraw the money below the minimum balance?
Does this product have any fees & charges?
What is the interest rate for JSA?
How does the “Term Life and Total Disability Insurance” policy cover?
If my JSA outstanding balance is USD200,000, How much is Insurance coverage?
What is the condition of insurance coverage?
What are the conditions of claim?
What is the withholding tax rate for my interest earned?
What happens to my account when I reach 18 years old? My account still is a Junior Savers Account?
Is there any charge when I come to replace my passbook from JSA passbook to Smart Saving Account passbook?
Is ATM card issued for JSA Account?
Is there any limitation for deposit and withdrawal?
If I have 2 or 3 children, can I open only 1 JSA account and join all my 2 or 3 children together under one account?
If my child already has a JSA account and link to the mother’s account, can I open an additional JSA account which links to the father’s account?
In case the parents do not have time to deposit at the counter, what is the solution?
I am a previous JSA customer, what happens to the old plan and what happens to my bonus interest?
I do not want to change plan!
Show me the comparison
Mortgage
What is a Mortgage?
What is the loan period of mortgage?
What does mortgage cost?
What are the eligibility criteria?
What are the standard documents for mortgage application?
Is it mandatory to have a co-borrower? If yes, who can be a co-borrower?
The borrower is a business owner. Is he/she eligible to get a mortgage?
How much can a customer borrow?
What is a down payment? Loan-to-value (LTV) ratio?
What kind of collateral does the bank accept?
Why does the bank require fire insurance on the collateral or the purchased house?
What is the application process?
How long does approval take? Disbursement?
How does borrower track the loan approval status?
How much is the monthly repayment? When is it due?
How does a borrower repay the loan?
What are the charges if the borrower misses a monthly payment?
Can the borrower repay early? What is an early repayment charge?
Can customer refinance from another bank and get a higher loan amount?
How does CIMB mortgage compare with those offered by other banks?
Personal Loan
What is CIMB Personal Loan?
What is the tenor of Personal Loan?
How much can be borrowed?
How much does it cost to borrow?
Why is Personal Loan’s interest rate very high?
What are the eligibility criteria?
What are the required documents for Personal Loan?
Who can apply for Personal Loan?
How is a Personal Loan different from a credit card?
Is it mandatory to have a co-borrower? If yes, who can be a co-borrower?
Under what circumstance is a co-borrower required?
Can a limited partnership apply for Personal Loan?
Can a business owner apply for Personal Loan?
Can personal loan be used for business purpose?
What is the application process?
How does the bank decide whether to approve or reject an application?
How does borrower track the loan approval status?
How much is the monthly installment? When is it due?
How does a borrower repay the loan?
What are the charges if the borrower misses a monthly payment?
Can the borrower settle the loan early? Is there any early settlement charge?
How does a CIMB salary account help borrowers get a Personal Loan?
The customer is already a mortgage customer. Is he/she eligible for a Personal Loan?
Does the borrower need to provide security or collateral to obtain a Personal Loan?
If the borrower is abroad, can he/she apply for a Personal Loan?
Can the borrower redraw or renew a Personal Loan?
Can the borrower refinance existing balance from another bank?
How does CIMB Personal Loan compare with those offered by other banks?
Preferred
What is CIMB Preferred?
Who are the target customers of CIMB Preferred?
How do clients qualify for CIMB Preferred?
What is AUM?
What happens if the AUM is less than the minimum?
What are the key benefits of CIMB Preferred?
What is the role of Preferred Relationship Manager?
How is Preferred Current Account related to Preferred Banking?
What are the tiered rates of Preferred Current Account?
What are Preferred Current Account’s fees and charges?
When does a Preferred Current Account become dormant?
Where are the Preferred Banking Centers located?
Where are the participating airport lounges?
How does CIMB Preferred compare with priority banking offered by other banks?
